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Guides by topic
From your first login to resultsGetting started
What Snaprime does, who it's for, and how to launch your first campaign.
What does Snaprime do for me, and what's still up to me?
Is Snaprime right for my industry?
How do I set up and launch my first campaign?
How do I log in without a password?
Where do I find things, and can I use Snaprime on my phone?
How is Snaprime different from an agency or ChatGPT?
Where can I get help?
Profile and materials
Your details, importing from your website, photos and the Ad Brain.
What do I fill in my profile, and what gets loaded from my website?
Wrong details were loaded. How do I fix my profile and ads?
Where do I upload my own photos?
What is the Ad Brain, and how do I control how my ads look and read?
Where is my phone number used?
My properties or their photos didn't load
Connecting Facebook
Your Page, ad account, the Elead agency partner and connection errors.
How do I connect Facebook to Snaprime?
Why do I add Elead agency as a partner in Meta?
The connection shows an error or the check fails
I don't have a business portfolio, or I can't create one
My Page belongs to a portfolio I don't manage
Can I use my existing ad account or a different one?
Can one account have multiple Facebook Pages or multiple people?
Will changing my Facebook Page's name or photo show up in Snaprime?
I got an email saying my account is being blocked. Is it really from Meta?
The link to Meta settings opens in another app on my phone
How do I disconnect Facebook or remove Snaprime's access?
Campaigns, ads and budget
Campaign types, budget, location, looking after your campaign and its status in Meta.
What campaigns can I create?
How is the budget split between campaigns and ads?
What budget should I set, and when should I increase it?
How do I look after my campaign in the first 14 days and after?
How do I set or change location targeting?
A new campaign didn't launch, isn't spending, or shows a different status in Meta
Why is the Launch campaign button disabled?
How long does Meta take to approve an ad?
What do campaign statuses and ad labels mean?
Can I edit an ad or change its photo?
What video should I upload to an ad?
I uploaded a video, but the ad shows a photo or a blank white thumbnail
How many ads and campaigns can I have?
How do I stop a campaign or a single ad?
Can I edit or duplicate a campaign directly in Meta?
What is a special ad category, and why shouldn't I turn it off?
Should I create several campaigns for several ads on one offer?
How do I set up a Property promo?
Campaign pages and forms
Where your ad leads, custom domains, the questionnaire and the confirmation email.
Where does my ad lead, and can I use my own website?
How do I connect a campaign page to my own domain (DNS)?
How do I edit and publish my campaign page?
How do I set up questions and disqualifying answers in the form?
Does the prospect get a confirmation email?
Which privacy policy link should I enter?
Leads, results and follow-up
Where to find your leads, how to sort and export them, and how to call.
Where do I find new leads?
How do I sort my leads and record the outcome?
How do I schedule the next call or meeting?
How do I export leads or send them to Google Sheets or a CRM?
Can I add a contact manually?
When will leads come in, and how do I judge what they cost?
I'm not getting any leads. What should I check?
Why did a lead come from a different area?
Who owns my leads, and who can access them?
How do I contact a new lead, and what if they don't answer?
Snaprime subscription
Plans and pricing, trials, promo codes, invoices, changes and cancellation.
How much does Snaprime cost, and are ads paid for separately?
Can I try Snaprime for free?
How do I change my plan or switch to annual billing?
How do I enter a promo code?
I have an older plan (Pro, Starter, Basic). What changes for me?
How do I pay for my subscription, and how do I get an invoice for my company?
How do I change the card for my Snaprime subscription?
My subscription payment failed. What happens?
How do I cancel my subscription?
Can I postpone the start of my paid subscription?
I paid but don't see my plan, I have a duplicate, or I used the wrong email
How do I request a refund?
Payments and restrictions in Meta
Campaign not spending, your card in Meta, charges, blocks and limits.
The campaign is active but hasn't spent anything for several days
How do I change my payment card in Meta?
Meta won't verify my card or payments keep failing
Meta paused my ads because of an unpaid balance
What should I do about a blocked or restricted ad account?
Why is Meta charging me different amounts?
My ads stopped after reaching the spending limit
Meta is asking for a VAT ID (DIČ) I don't have
Bonuses, webinar and your own website
Courses in Bonuses, webinar links and codes, the course website and Snaprime Web.
Need a hand with something?
Email info@snaprime.com

