Can I use my existing ad account or a different one?

When connecting, Snaprime always creates a new ad account in your business portfolio. You can use your older account if creating a new one fails or if you ask support. It doesn't matter if the account has run ads before.

The ad account must be in a business portfolio. A personal ad account outside a portfolio can't be used. An account in euros works; you then enter your budget in euros.

If a new account can't be created, ask the portfolio admin for the admin role, or create the account manually: Meta Business Suite → Settings → Accounts → Ad accounts → Add → Create a new ad account. Then click Refresh ("Obnovit") in Snaprime.

If you want to change an account that's already connected to Snaprime, email info@snaprime.com with your current and desired account. Support will check the permissions with you. If the original account shows a restriction or an unpaid balance, mention that too. Switching accounts won't resolve a block or a debt.