I paid but don't see my plan, I have a duplicate, or I used the wrong email

First, make sure you're logged in with the same email you used when purchasing.

If you entered the wrong address, email info@snaprime.com with the address used for the payment and your correct login email. We'll help track down the purchase and fix your access.

If you already had a subscription and bought another through the website, a duplicate subscription may have been created. Send support the payment date and amount, or the purchase confirmation. We'll cancel the duplicate subscription and refund its payment.

Don't buy anything again because a plan is missing. Change your existing plan in the Your plan ("Váš plán") section of the app.