A new campaign didn't launch, isn't spending, or shows a different status in Meta

First, figure out whether the campaign is still launching, waiting for approval, or already active with spend.

If the app shows Launching ("Spouští se") or Updating ("Aktualizuje se"), wait for it to finish. Don't immediately create another identical campaign. After refreshing the page, first check whether the original operation finished.

For an active campaign with no spend, check:

1. Any warnings about your card, payment, account restrictions or missing permissions.
2. Whether all the ads are paused or rejected.
3. Whether you're looking at the same ad account in Meta that's connected to Snaprime.
4. Whether the selected report period covers the time since launch. The Today filter only shows today.

It usually takes 24 to 48 hours before a new ad starts spending. If the campaign was spending and then stalls for several days even though it shows as active, the cause is almost always a payment issue in Meta. See The campaign is active but hasn't spent anything for several days for the steps.

If an operation gets stuck, an error appears or the status in Meta and Snaprime doesn't match, contact support. The same goes if a new campaign has no spend after 48 hours with no obvious error. Send the campaign name, launch time and a screenshot of the message.