Where can I get help?

You'll find guides at https://snaprime.com/en/help/. Search covers both the question titles and the answer text. For connecting Facebook, there are video guides right in the app, and the Bonuses ("Bonusy") section has a step-by-step Snaprime video course.

If you can't find a solution, email info@snaprime.com. Include:

• the email you log in with,
• the campaign name or a link to the page the problem relates to,
• what you did and what appeared afterwards,
• a screenshot of the full error message and the approximate time it happened.

Hide your card details in the screenshot. Don't send passwords or login codes.

We reply by email, usually by the next business day. If the same error keeps coming back even after checking your settings, you don't have to go through the whole process again and again. Write to us and, depending on the situation, we'll set up a call.